hcfs refund

(Dialing your telephone number: 2023200734)
(OUTBOUND:Dialing: 8776635057)
(WebCapTel CA# C3444) Ringing 1 (Recording) Thank-you for calling your call is very important to us please stay on the line and your call will be answered in the order it was received (Music) (F) Thank-you for calling customer (speaker unclear) how can I help you today ? sir I can barely hear you you need to speak up just a tiny bit
uh huh
OK can I get your customer password sir ? sir
alright give me 1 2nd
OK and did you sign up the the 18th of april ? uh huh
(speaker unclear) that gives me one second
(typing) OK (speaker unclear) sir what were you wanting to do today ? were you wanting to keep you know (speaker unclear) help for the for the program or sir ? (Talking in bkgd) I don't know let me see if I can
OK it actually looks like it won't let me give you a refund is there did you make any changes to your card or (speaker unclear) signed up with us like have you changed any information on your card or what s you know
I only have the last 4 digits
the last 4 digits I have is 75 11
sir the only numbers I have is the last 4 digits of the credit card 75 11
OK No then I don't understand why it is not letting me do it
but when I'm going to do is I'm actually going to have to < what > write down your information so I can send it in to my supervisor so I can go ahead and give you that
that refund manual OK give me one second Yes sir OK that's fine
(Talking in bkgd) sir can I cannot hear you can you speak up just a tiny tiny bit ? OK so then I don't understand why it is not going to let me give you that refund so like I said I'm just going to write down your information for my supervisor can go ahead and give you a refund manually OK ? No sir I have the correct number it is just going to take it while for it to (speaker unclear) because it is not letting me do it through my computer it is nothing to you do with your account that is why I asked if you had changed the account or not
they might contact you I am not 1000% sure but if you would want you can actually call within 5 to 10 business days from today and it might you know it might have a update of the refund okay ? give me 1 2nd sir OK 5 to

The conversation has ended.
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